Customer Feedback Survey Result
Customers\' satisfaction is always at the top of our priority list. In order to further improve our customer service level, we had conducted a customer survey towards the end of March 2007 and received over 200 replies. The followings are the summary of the survey.
News
2007-05-01
Customers\' satisfaction is always at the top of our priority list. In order to further improve our customer service level, we had conducted a customer survey towards the end of March 2007 and received over 200 replies. The followings are the summary of the survey.
Survey Summary
Why does your company choose UDomain as the web hosting service provider?
| Stable Network |
|
41% | ||
| Reasonable Price |
|
18% | ||
| Unique Product Features |
|
12% | ||
| Excellent Customer Service |
|
12% | ||
| 24 Hour Support Hotline |
|
6% | ||
| Other Reasons |
|
11% |
How would you rate UDomain’s overall service? (5=very satisfied)
| 1 | 0% | |||
| 2 | 0% | |||
| 3 |
|
17% | ||
| 4 |
|
71% | ||
| 5 |
|
12% |
Will you renew your service with UDomain next year?
| Yes |
|
94% | ||
| No |
|
6% |
Will you recommend UDomain to others?
| Yes |
|
100% | ||
| No | 0% |
To express our gratitude on customers\' feedback, we will present Park\'N\'Shop
$50 coupons to 10 lucky clients in early May. We would like to thank our clients for their kind feedback and we will perform even better in the coming years.
