UDomain received 2018 HKAI Customer Service Award

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Being an acclaimed Managed Security Service Partner, UDomain has been offering comprehensive internet services from Cybersecurity to Integrated Cloud and Network Solution.  We serve tailor-made solution to business partners come from all industries in all scales.  We are honored that our efforts are well recognized.  Recently, UDomain is accredited 2018 Hong Kong Awards of Industries (HKAI) - Customer Service Award!

Championed by the Government, the widely accepted HKAI aims to recognize the outstanding achievements of Hong Kong enterprises in pursuit of high competitiveness and to commend excellence in various aspects of their performance.  Each year a few out of nearly a hundred corporations are awarded for their outstanding performance.  This year, UDomain won the award with our Customer Quality Assurance Program Mission “S”.  The program contain 5 aspects where UDomain achieved world-class standard:

 

▶️   Services & Products

UDomain offers a spectra of products and services from domain name, Cloud solution to cybersecurity.  We save our business partners from hassles of soliciting different vendors and suppliers.  We answer calls from the market and our business partners by designing services and products which cater to ever evolving market trends and technology development like Penetration Test and Global CDN. 

▶️   Solutions

Customer Services representatives and IT expert team are friendly and easy to communicate with.    They are also proactive to understand our business partners’ needs and concern in order to tailor the best solution to them.  With our 24 x 7 manned technical support, UDomain standby our business partners around the clock.

▶️   Infra”S”tructure

UDomain has commit in providing a strong, speedy, stable, safe & secure infrastructure and network to our business partners so that they could always enjoy the competitive edges over their competitors.  In the past year, we have upgraded the local and global bandwidth to multiple 100Gb+ and 300Gb respectively.

▶️ “S”taff

We not only care about our business partners, but also our staff.  Our flexible working arrangement allows our staff to achieve greatest balance between work and family.  In addition, we treasure our staff’s professional development as much as they do.  UDomain provides different sorts of training to our staff in which both our Company and staff could grow and groom. 

▶️ “S”ociety

UDomain has been serving the community in past 20 years.  We encourage our staff to participate volunteering / charity activities through “UDevote!” program.  We put great efforts in organizing free seminars and talks and take the lead to nurture IT professionals from the next generation.  We share latest IT information in social media platform in order to arouse the public’s awareness on the importance of cybersecurity and other internet issues.

 

Once again, we are proud to receive such an honour of entitling the HKAI – Customer Service Award for recognizing UDomain’s continuous efforts and accomplishment.  We serve our business partners relentlessly with our best technologies and we commit to be the most people-oriented IT Company.

 

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